Card Management FAQs
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How long does it take for a control or alert setting to take effect?
Control settings take effect as soon as the updating information message in the app stops.
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When managing my cards what type of transactions display?
Only debit card transactions performed with that card display. It doesn’t show the transactions that...
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A threshold limit of $50 has been set but I can’t fill gas in some stations. Why?
There are some merchant types where a merchant will pre-authorize the card for an amount...
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When managing my cards can I see recent transaction history?
Yes, the last 50 card-based transactions posted within the last 30 days will display for...
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If I set an alert for international transactions and no controls are set, will I receive alerts for all international transactions regardless of whether the transaction is blocked or successful?
Yes, an alert is generated regardless of whether or not a control preference is set.
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Are the alerts sent as email or push notifications to my device?
Push notifications are the standard notification when using mobile banking. Email notifications are an option...
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How are controls established for various merchant types?
Specific merchant types have been created within card controls in online banking, and these merchant...
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Will location controls, merchant controls, threshold controls, and turning the card off impact previously authorized recurring transactions?
Previously authorized recurrent payments will continue to process and will bypass updated card controls.
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Can I block all international transactions?
Yes. International transactions can be blocked using the International location control. Transactions will be limited...
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A region has been set on the map. Does this mean the card can only be used exactly in this region?
The region shows the approximate area where the card can be used. Card controls in...