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Hi, I’m Penny!

 

I’m here to help, 24/7

About Penny

She’s fast, friendly, and knowledgeable! Penny is a virtual assistant, and she can answer common banking questions, day or night.

Penny provides

  • Instant assistance, 24/7, even on holidays!
  • Fast answers to common banking questions
  • Friendly service

Penny can tell you

  • How to access your account
  • What our branch hours are
  • How to apply for a loan
  • And much more!

Where to find Penny

Penny hangs out on the homepage and on pages throughout the site, in the lower right-hand corner.

What you can ask her

You can ask Penny almost anything (banking-related) and she’ll provide an answer. If you ask about something she can’t assist with, please reach out to a human team member.

Penny FAQs

  • Penny helps us deliver a great member experience. Penny can serve you 24/7/365, whenever the time is best for you. There’s no wait time, and you can get answers to frequently asked questions, right from each page of our website.

  • With Penny, you can do a lot:

    • Get answers to frequently asked questions
    • Be directed to relevant information on our website
    • Learn more about what you can do within online banking
    • Get information about products and services, with links to apply online
    • And much more!
  • Penny won’t have all the answers; specialized topics will require support from one of our human team members. If that happens, please connect with a team member through an appropriate channel (phone, Video Banking, etc.) during regular business hours.

  • Penny will ask you for clarification up to three times. If the request still needs to be clarified, please reach out to one of our team members via Video Banking or phone, who can assist you.

  • You can ask as many questions as you’d like!

  • Nope! There are no limitations on how many members Penny can help at any time. She’s a great multitasker.

  • The service is secure, and personal information is safe. However, we ask that you don’t share your account number, username, PIN, or full social security number in a chat.

Disclosures

Use of online or other electronic services, including Penny, may require specific hardware and software and your agreement to certain terms and conditions. Access is subject to the availability of the internet, cellphone and network coverage and plans, and typical service interruptions stemming from your providers or the credit union’s providers.

Video Banking

Memorial Day Holiday Closure All offices will be closed on Monday, May 27, in observance of Memorial Day. ATMs, mobile services, and online banking are available 24/7! View all our holiday closures.