She’s fast, friendly, and knowledgeable! Penny is a virtual assistant, and she can answer common banking questions, day or night. If you need help from a human team member, she’ll connect you with the right person.
Instant assistance, 24/7, even on holidays!
Fast answers to common banking questions
Referrals to team members for questions outside her knowledge
Penny can tell you
How to access your account
What our branch hours are
How to apply for a loan
And much more!
Where to find Penny
Penny hangs out on the homepage and on pages throughout the site, in the lower right-hand corner.
What you can ask her
You can ask Penny almost anything (banking-related) and she’ll provide an answer. If you ask about something she can’t assist with, she’ll refer you to a human team member.
Penny helps us deliver a great member experience. Penny can serve you 24/7/365, whenever the time is best for you. There’s no wait time, and you can get answers to frequently asked questions, right from each page of our website.
With Penny, you can do a lot:
Get answers to frequently asked questions
Be directed to relevant information on our website
Learn more about what you can do within online banking
Get information about products and services, with links to apply online
And much more!
Penny won’t have all the answers; specialized topics will require support from one of our human team members. If that happens, Penny will help you connect with a team member through an appropriate channel (phone, Video Banking, live chat, etc.) during regular business hours.
Penny will ask you for clarification up to three times. If the request still needs to be clarified, Penny will direct you to a human team member who can assist you.
You can ask as many questions as you’d like!
Nope! There are no limitations on how many members Penny can help at any time. She’s a great multitasker.
The service is secure, and personal information is safe. However, we ask that you don’t share your account number, username, PIN, or full social security number in a chat.
Use of online or other electronic services, including Penny, may require specific hardware and software and your agreement to certain terms and conditions. Access is subject to the availability of the internet, cellphone and network coverage and plans, and typical service interruptions stemming from your providers or the credit union’s providers.
You are leaving our website and linking to an alternative website not operated by us. We do not endorse or guarantee the products, information, or recommendations provided by third-party vendors or third-party linked sites.