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    • Use the form below to contact us directly for general questions or to provide feedback. Please do not include member numbers or account numbers. If your need is urgent, we invite you to contact us by phone at: 800-296-8871 or stop by any of our office locations.

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    Fraud Prevention and Security

    Keeping your money safe

    It's our security mantra: MCCU will NEVER contact you by email, text message, or phone call, and ask for your account number or other personal information (i.e.: PINs or passwords). If you receive this type of contact, do not respond to it. Call or contact us directly.

    Impacted by the Caribou Coffee/Bruegger’s Bagels data breach?

    See our Caribou Coffee Data Breach FAQs for more information.

    Caribou Coffee Data Breach FAQs

    What happened?

    Caribou Coffee experienced a breach of customer data. If you visited any company-owned Caribou location between August 28, 2018 and December 3, 2018, there is a possibility that your name and credit card information may have been accessed as a result of this unauthorized activity.

    How did this happen?

    On November 30, 2018, a cyber security firm reported to Caribou Coffee that it detected unauthorized access to their point of sale systems, exposing some of their customers’ data. Steps were taken to contain the breach and ensure that the unauthorized access was stopped immediately.

    What information was involved?

    Potentially compromised information included customer name and credit card information, including card number, expiration date and card security code may have been accessed as a result of this unauthorized activity.

    I shopped at Caribou; what should I do?

    MCCU recommends that members watch their account activity and report any suspicious activity, at a branch or by phone at: 218-625-8500. We have identified those cards that are potentially compromised. You should have previously received notice if your card was involved.

    I have a MCCU debit card- should I cancel my card?

    MCCU is reissuing affected debit cards. You should receive your card in the first half of February.  Your old card will be deactivated about February 20, 2019

    Is my account safe if I get a new card?

    Yes, even your previous card was safe.  We have multiple layers of fraud protection, reviewing your transactions and monitoring your card’s safety.

    Does MCCU do anything to monitor accounts for fraud?

    Yes, MCCU has controls in place to monitor for fraud activity.

    Is it safe to shop at Caribou Coffee now?

    According to Caribou Coffee, the breach has been contained.

    How can I get more information about the breach?

    If you need more information about the breach or have other questions please call Caribou Coffee’s toll-free hotline number (877) 698 3760, Monday through Friday, from 9:00 a.m. to 9:00 p.m. EST and weekends from 9:00 a.m. to 5:00 p.m. EST or email:

    The bad news? Scam artists use ever-evolving techniques to defraud millions of people each year. The good news? MCCU is dedicated to the safety and security of your information, and you can be proactive in protecting yourself, as well.

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     The Federal Trade Commission offers the following tips to avoid fraud:

    What to Do:

    • Know who you’re dealing with. 
    • Know that wiring money is like sending cash. 
    • Read your monthly statements. 
    • After a natural or other disaster, give only to established charities. 
    • Talk to your doctor before you buy health products or treatments. 
    • Remember there's no sure thing in investing. 

    What Not to Do:

    • Don’t send money to someone you don’t know. 
    • Never pay fees first for the promise of a big pay-off later — whether it’s for a loan, a job, a grant or a so-called prize. 
    • Don’t agree to deposit a check and wire money back. 
    • Don’t reply to messages asking for personal or financial information. 
    • Don’t play a foreign lottery. 

    For greater explanation of these basic tips, click here to visit the FTC Website.

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