Card Secure FAQs
-
How long does it take for a control or alert setting to take effect?
Control settings take effect as soon as the Updating information message in the app stops.
-
What type of transactions display in Card Secure?
Card Secure only shows the transactions that are performed with the card. It does not...
-
A threshold limit of $50 has been set but I can’t fill gas in some stations. Why?
There are some merchant types where a merchant will pre-authorize the card for an amount...
-
Does the app show recent transaction history?
Yes, the app shows the last 50 card-based transactions posted within the last 30 days.
-
If I set up multiple alerts and a transaction violates these alerts will I receive a separate message for each alert?
No, the alerts are consolidated into one message. For example, if the message has violated...
-
If I set an alert for international transactions and no controls are set, will I receive alerts for all international transactions regardless of whether the transaction is blocked or successful?
Yes, an alert is generated regardless of whether or not a control preference is set.
-
Are the alerts sent as email or “push” notifications to my device?
Card Secure alerts are sent as push notifications to the phone. The alerts also display under...
-
How do I turn off notifications at certain times such as when I am sleeping?
Users can set the “Do Not Disturb” time that will suppress notification during the set...
-
How are controls established for various merchant types?
Specific merchant types have been created within Card Secure, and these merchant types can be...
-
How long does it take for a control or alert setting to take effect?
Control settings take effect as soon as the “Updating information” message in the app stops.