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    • Use the form below to contact us directly for general questions or to provide feedback. Please do not include member numbers or account numbers. If your need is urgent, we invite you to contact us by phone at: 800-296-8871 or stop by any of our office locations.

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    Accessibility Statement

    This Accessibility Statement applies to:

    We Value Digital Inclusion

    In our effort to provide a fully accessible and optimized user experience for all site visitors, Members Cooperative Credit Union has taken careful measure to ensure an excellent user experience, regardless of the assistive technology being used to access this site or the specific abilities of those individuals seeking access to this site.

    The Members Cooperative Credit Union website is monitored and tested regularly by internal resources and by AudioEye, a third-party provider of Web Accessibility testing and monitoring. As issues of accessibility are identified, results of automated and manual testing are managed through the AudioEye® Digital Accessibility Platform. As new solutions are discovered to improve the user experience, remediation is tracked through the AudioEye system and fixes are implemented to improve the website user experience.

    AudioEye Accessibility Certification

    AudioEye Accessibility Certification

    The AudioEye Certification seal represents a commitment to accessibility and digital inclusion. The AudioEye certification process involves automatic and manual testing with the goal of conforming with Web Content Accessibility Guidelines (WCAG) 2.0 Level AA Success Criteria.

    AudioEye certifies that the website has been designed and optimized to conform with WCAG 2.0 Level AA Success Criteria to the greatest extent possible. 

    AudioEye and Members Cooperative Credit Union continue to collaborate in an ongoing effort to maintain conformance and provide an accessible user experience for all users.

    Last updated 2019

    Notice something wrong? Please provide your <a data-ae-client-feedback-link="true" href="#">feedback</a>

    This website is regularly tested using a variety of assistive technologies.
    We recommend using the following web browser / screen reader combinations for an optimized experience:

    For Windows users: JAWS and Internet Explorer or NVDA and Firefox
    For Mac users: VoiceOver and Safari or VoiceOver and Chrome
    For mobile users: VoiceOver for the iPhone and TalkBack for Android devices

    Improving the User Experience for Users of Assistive Technologies

    Web Accessibility Guidelines

    Members Cooperative Credit Union has leveraged the Web Content Accessibility Guidelines (WCAG) 2.0 as reference to ensure the web content made available from this site is more accessible for individuals with disabilities and user friendly for everyone.

    These globally recognized best practices (as recommended by the World Wide Web Consortium) consist of three levels of accessibility measurement (A, AA, and AAA). To the greatest extent feasible, Members Cooperative Credit Union has elected to conform to Level AA of these guidelines.

    Related Links
    Web Accessibility Initiative (WAI)
    Design guidelines for electronic and information technology


    Dedicated web accessibility experts are available to assist site visitors with any issues accessing content and the various services and functions made available across the Members Cooperative Credit Union website. Site visitors may choose to engage with the Help Desk to report and troubleshoot web accessibility related issues.

    If you encounter issues with any page on our site that presents a challenge for individuals with disabilities, <a data-ae-client-feedback-link="true" href="#">please provide your feedback</a>.

    Providing Users with a Free Customizable Assistive Utility

    Ally Toolbar

    In addition to the above-mentioned techniques and strategies – and since not all site visitors have access to assistive tools such as screen readers – we have provided free Web Enhancement Tools that allow site visitors to customize their user experience.

    Experience the Ally Toolbar

    To experience the AudioEye Ally Toolbar, activate the Ally Toolbar button in the bottom right hand corner.

    AudioEye Ally Toolbar

    The Ally Toolbar provides Tools Tailored to Needs

    Learn more about the ways in which the Ally Toolbar allows site visitors with diverse abilities to customize their user experience:
    Browse All Features

    The following tools may be available in the Ally Toolbar:

    Listen to the content of a web page read aloud 

    Customize the visual display of the website

    Voice (If applicable)
    Command the browser using your voice

    Site Menu
    Navigate simplified menus using your keyboard or mouse

    Page Elements Menu
    Access page elements and regions with simple keystrokes

    AudioEye Help Desk
    Report accessibility related issues 

    Third-Party Sites

    Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about Members Cooperative Credit Union products and services. These sites, which are not controlled by Members Cooperative Credit Union, may present challenges for individuals with disabilities that we are not able to control or remedy. 

    As made publicly available, here are the Accessibility Policies provided from these third-party sites:

    Facebook Accessibility Policy
    YouTube Accessibility Policy

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    NCUAEqual Housing Lender

    This credit union is federally insured by the National Credit Union Administration. We do business in accordance with the federal Fair Housing Act and Equal Credit Opportunity Act.

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