FAQs - COVID-19 CONCERNS
Our branches are now open for in-person teller transactions, Monday - Friday. Saturday services will be limited to drive-thru service and appointments, which will vary by location. Non-transaction in-person services such as opening new loans or accounts and safe deposit box access are by appointment. You can click here to schedule an appointment online, or call 218-625-8580 for mortgage services or 218-625-8890 for business services. For a current listing of branch locations, including availability and hours of operation, please visit: www.membersccu.org/hours-and-locations.
- Opening new accounts (e.g.: new memberships, checking accounts, CDs, youth accounts)
- Account maintenance
- Loan applications
- Safe deposit box access
- Business account maintenance or account opening
Mobile and online banking offer many of the same services available in a branch location, including the ability to transfer funds, pay bills, make mobile check deposits, place travel requests and more, from the safety of your home. Visit: www.membersccu.org/online-banking for more information.
The MCCU Video Banking service is available Monday – Friday from 9:00 AM – 5:30 PM and Saturday from 8:30 AM – 3:30 PM. Using video banking from a device with a compatible browser or our Video Banking app, you can perform the following services:
- Become a new member!
- Apply for a new loan (car, boat, unsecured, line or credit and more)
- Open a new savings, checking or CD
- Apply for a new mortgage loan
- Apply for a business/commercial loan
- Ask questions about your current accounts and loans
- Get help enrolling in online banking
- Set up automatic payments or wires
- See if you can save money by transferring a current loan to MCCU
For more information on how to access video banking, visit: www.membersccu.org/video-banking.
The Skip-a-Pay option is available for most closed-end personal, vehicle, boat, motorcycle, and recreational loans that are in good standing. For more information on eligibility and to apply, please contact: (218) 625-8500 to discuss your options.
Be skeptical about any unsolicited emails you receive during this time regarding COVID-19. For more information on avoiding fraud, please visit our website: www.membersccu.org/fraud-prevention-and-security.
Loan and account requests are still being taken by phone at: (218) 625-8600 or through video banking and online applications here. You may also schedule an in-person appointment by calling: (218) 625-8600 or schedule an appointment online.
Call us at: (218) 625-8500 with specific requests, as options may vary depending on the task required.
