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    • Use the form below to contact us directly for general questions or to provide feedback. Please do not include member numbers or account numbers. If your need is urgent, we invite you to contact us by phone at: 800-296-8871 or stop by any of our office locations.






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    Members Cooperative Credit Union Go to main content

    Online Banking

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    FAQs - COVID-19 CONCERNS

    Are the branch offices currently open?

    Our branches are now open for in-person teller transactions, Monday - Friday. Saturday services will be limited to drive-thru service and appointments, which will vary by location. Non-transaction in-person services such as opening new loans or accounts and safe deposit box access are by appointment. You can click here to schedule an appointment online, or call 218-625-8580 for mortgage services or 218-625-8890 for business services. For a current listing of branch locations, including availability and hours of operation, please visit: www.membersccu.org/hours-and-locations.

    Which services do I need an appointment for?
    • Opening new accounts (e.g.: new memberships, checking accounts, CDs, youth accounts)
    • Account maintenance
    • Loan applications
    • Safe deposit box access
    • Business account maintenance or account opening
    What types of transactions can I complete through mobile and online banking?

    Mobile and online banking offer many of the same services available in a branch location, including the ability to transfer funds, pay bills, make mobile check deposits, place travel requests and more, from the safety of your home. Visit: www.membersccu.org/online-banking for more information.

    What types of transactions can I complete through video banking?

    The MCCU Video Banking service is available Monday – Friday from 9:00 AM – 5:30 PM and Saturday from 8:30 AM – 3:30 PM. Using video banking from a device with a compatible browser or our Video Banking app, you can perform the following services:

    • Become a new member!
    • Apply for a new loan (car, boat, unsecured, line or credit and more)
    • Open a new savings, checking or CD
    • Apply for a new mortgage loan
    • Apply for a business/commercial loan
    • Ask questions about your current accounts and loans
    • Get help enrolling in online banking
    • Set up automatic payments or wires
    • See if you can save money by transferring a current loan to MCCU

    For more information on how to access video banking, visit: www.membersccu.org/video-banking.

    What types of loans are eligible for the Skip-a-Pay option?

    The Skip-a-Pay option is available for most closed-end personal, vehicle, boat, motorcycle, and recreational loans that are in good standing. For more information on eligibility and to apply, please contact: (218) 625-8500 to discuss your options.

    How do I avoid COVID-19 email scams?

    Be skeptical about any unsolicited emails you receive during this time regarding COVID-19. For more information on avoiding fraud, please visit our website: www.membersccu.org/fraud-prevention-and-security.

    I lost my job and am worried I will not be able to pay my bills. Can MCCU help me?

    Loan and account requests are still being taken by phone at: (218) 625-8600 or through video banking and online applications here. You may also schedule an in-person appointment by calling: (218) 625-8600 or schedule an appointment online.

    How do I perform common tasks like getting a new debit card, having something notarized, or getting a cashier’s check?

    Call us at: (218) 625-8500 with specific requests, as options may vary depending on the task required.

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    NCUAEqual Housing Lender

    This credit union is federally insured by the National Credit Union Administration. We do business in accordance with the federal Fair Housing Act and Equal Credit Opportunity Act.

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