FAQs - COVID-19 CONCERNS
Our branches are now open for in-person teller transactions, with the exception of BlueStone, which is operating drive-thru only. Non-transaction in-person services such as opening new loans or accounts and safe deposit box access are by appointment. You can make an appointment at: 218-625-8600 for general non-transaction needs, 218-625-8580 for mortgage services, 218-625-8890 for business services, or you can schedule an appointment online. For a current listing of branch locations, including availability and hours of operation, please visit: www.membersccu.org/hours-and-locations.
It is critical that we balance the safety and health of our members, staff and the communities we serve with our obligation to provide members access to their funds as well as our products and services. We will continue to closely monitor the COVID-19 situation and take guidance and recommendations from national, state and local health agencies. As soon as it is safe for our members, staff, and communities, we will resume normal operations. Please check MCCU’s website and social media posts for up-to-date information.
Staff will be required to wear face masks or face coverings and members are encouraged to do the same. It may be necessary for members to briefly remove face coverings for security and identification purposes.
- Opening new accounts (e.g.: new memberships, checking accounts, CDs, youth accounts)
- Account maintenance
- Loan applications
- Safe deposit box access
- Business account maintenance or account opening
Mobile and online banking offer many of the same services available in a branch location, including the ability to transfer funds, pay bills, make mobile check deposits, place travel requests and more, from the safety of your home. Visit: www.membersccu.org/online-banking for more information.
The MCCU Video Banking service is available Monday – Friday from 8:00 AM – 6:30 PM and Saturday from 10:00 AM – 3:30 PM. Using video banking from a device with a compatible browser or our Video Banking app, you can perform the following services:
- Become a new member!
- Apply for a new loan [car, boat, unsecured, line or credit and more]
- Open a new savings, checking or CD
- Apply for a new mortgage loan
- Apply for a business/commercial loan
- Ask questions about your current accounts and loans
- Get help enrolling in online banking
- Set up autopayments or wires
- Check if we can save you money by transferring a current loan here
For more information on how to access video banking, visit: www.membersccu.org/video-banking.
The Skip-a-Pay option is available for most closed-end personal, vehicle, boat, motorcycle, and recreational loans that are in good standing. For more information on eligibility and to apply, please contact: (218) 625-8600 to discuss your situation.
Be skeptical about any unsolicited emails you receive during this time regarding COVID-19. For more information on avoiding fraud, please visit our website: www.membersccu.org/fraud-prevention-and-security.
Yes, loan and account requests are still being taken by phone at: (218) 625-8600 or through video banking and online applications here. You may also schedule an in-person appointment by calling: (218) 625-8600 or, schedule an appointment online.
Call us at: (218) 625-8600 with specific requests, as options may vary depending on the task required.