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    • Use the form below to contact us directly for general questions or to provide feedback. Please do not include member numbers or account numbers. If your need is urgent, we invite you to contact us by phone at: 800-296-8871 or stop by any of our office locations.






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    Members Cooperative Credit Union Go to main content

    Online Banking

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    FAQs - COVID-19 CONCERNS

    Are the branch offices currently open?

    Our branches are now open for in-person teller transactions, with the exception of BlueStone, which is operating drive-thru only. Non-transaction in-person services such as opening new loans or accounts and safe deposit box access are by appointment. You can make an appointment at: 218-625-8600 for general non-transaction needs, 218-625-8580 for mortgage services, 218-625-8890 for business services, or you can schedule an appointment online. For a current listing of branch locations, including availability and hours of operation, please visit: www.membersccu.org/hours-and-locations.

    When will the branch lobbies reopen without appointments?

    It is critical that we balance the safety and health of our members, staff and the communities we serve with our obligation to provide members access to their funds as well as our products and services. We will continue to closely monitor the COVID-19 situation and take guidance and recommendations from national, state and local health agencies. As soon as it is safe for our members, staff, and communities, we will resume normal operations. Please check MCCU’s website and social media posts for up-to-date information.

    What steps are you taking to protect the health of members and staff?

    Staff will be required to wear face masks or face coverings and members are encouraged to do the same. It may be necessary for members to briefly remove face coverings for security and identification purposes.

    Which services do I need an appointment for?
    • Opening new accounts (e.g.: new memberships, checking accounts, CDs, youth accounts)
    • Account maintenance
    • Loan applications
    • Safe deposit box access
    • Business account maintenance or account opening
    What types of transactions can I complete through mobile and online banking?

    Mobile and online banking offer many of the same services available in a branch location, including the ability to transfer funds, pay bills, make mobile check deposits, place travel requests and more, from the safety of your home. Visit: www.membersccu.org/online-banking for more information.

    What types of transactions can I complete through video banking?

    The MCCU Video Banking service is available Monday – Friday from 8:00 AM – 6:30 PM and Saturday from 10:00 AM – 3:30 PM. Using video banking from a device with a compatible browser or our Video Banking app, you can perform the following services:

    • Become a new member!
    • Apply for a new loan [car, boat, unsecured, line or credit and more]
    • Open a new savings, checking or CD
    • Apply for a new mortgage loan
    • Apply for a business/commercial loan
    • Ask questions about your current accounts and loans
    • Get help enrolling in online banking
    • Set up autopayments or wires
    • Check if we can save you money by transferring a current loan here

    For more information on how to access video banking, visit: www.membersccu.org/video-banking.

    What types of loans are eligible for the Skip-a-Pay option?

    The Skip-a-Pay option is available for most closed-end personal, vehicle, boat, motorcycle, and recreational loans that are in good standing. For more information on eligibility and to apply, please contact: (218) 625-8600 to discuss your situation.

    How do I avoid COVID-19 email scams?

    Be skeptical about any unsolicited emails you receive during this time regarding COVID-19. For more information on avoiding fraud, please visit our website: www.membersccu.org/fraud-prevention-and-security.

    I lost my job and am worried I will not be able to pay my bills. Can MCCU help me?

    Yes, loan and account requests are still being taken by phone at: (218) 625-8600 or through video banking and online applications here. You may also schedule an in-person appointment by calling: (218) 625-8600 or, schedule an appointment online.

    How do I perform common tasks like getting a new debit card, having something notarized, or getting a cashier’s check?

    Call us at: (218) 625-8600 with specific requests, as options may vary depending on the task required.

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    National Credit Union Administration Equal Housing Lender
    This Credit Union is federally-insured by the National Credit Union Administration. We do business in accordance with the Fair Housing Law and Equal Opportunity Credit Act.
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