INFORMATION REGARDING COVID-19 CORONAVIRUS
As we learn more about the COVID-19 coronavirus, we are focused foremost on prioritizing the health, safety and well-being of our employees and our members.
As financial institutions are an essential service, MCCU remains open to serve members during the stay-at-home order declared by Governor Walz. Branch lobbies remain closed. Drive-up service is available, except at Duluth-Bluestone.
All other services remain available, including ATMs, digital services, live chat, video chat, and phone services (Audio Response Teller, MCCU's call center).
24/7 Account Access
During this time, we strongly encourage you to use our digital products and other resources, which provide the ability to access your accounts 24/7. Our digital services allow you to make payments, view transactions, check balances, deposit checks (through the MCCU mobile app), locate surcharge-free ATMs and more.
- Online Banking/Bill Pay
- Mobile Banking
- Mobile Deposit Capture
- Text & Phone Banking [Audio Response Teller (ART)]
- Video Banking
MCCU is part of an extensive network of surcharge-free ATMs available in Minnesota/Wisconsin and the U.S. through our ATM partners.
Ways We Can Help
We understand that these unprecedented times may present our members with unique needs or financial challenges. We are here to help. Depending on your individual situation, here are some options that may be available to you:
For more information on experiencing a financial hardship, click here.
Need to Contact us By Phone?
We have established designated phone numbers for Mortgage Lending, Business Services, and general inquiries to make it easier for members to reach us:
General Inquiries: 1-800-296-8871
Mortgage Lending: 218-625-8580
Business Services: 218-625-8890
New Deposit Accounts: 218-625-8600
Auto and Personal Loans: 218-625-8600
If you need to access a safe deposit box, please call us to schedule an appointment to do so, at: 218-625-8600.
Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media.
The FTC has published the following article to protect yourself from scammers.
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