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    • Use the form below to contact us directly for general questions or to provide feedback. Please do not include member numbers or account numbers. If your need is urgent, we invite you to contact us by phone at: 800-296-8871 or stop by any of our office locations.

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    As we learn more about the COVID-19 coronavirus, we are focused foremost on prioritizing the health, safety and well-being of our employees and our members. 

    We are constantly monitoring the situation and taking appropriate action based on the guidance provided by the Centers for Disease Control and Prevention (CDC) and the Minnesota Department of Health.


    Lobbies Now Open By Appointment

    As we continue to expand operations, we are gradually welcoming our members back into our branch lobbies. *While we still encourage members to use our digital services and our drive-thru for teller transactions, appointments are now available for the following services:

    • Opening new accounts (e.g.: new memberships, checking accounts, CDs, youth accounts)
    • Account maintenance
    • Loan applications
    • Safe deposit box access
    • Business account maintenance or account opening

    *Our Duluth - BlueStone location will be limited to drive-thru service and appointments for mortgage customers.

    To schedule an appointment, call: 

    New Deposit Accounts:  218-625-8600

    Auto and Personal Loans:  218-625-8600

    Mortgage Lending:  218-625-8580

    Business Services:  218-625-8890

    During appointments, the safety of our members and team members will continue to be our priority. Please plan to arrive at your appointment time, as in-office waiting areas will not be available. Once you arrive, an MCCU team member will meet you at the door. 

    Hours & Locations

    24/7 Account Access

    During this time, we strongly encourage you to use our digital products and other resources, which provide the ability to access your accounts 24/7. Our digital services allow you to make payments, view transactions, check balances, deposit checks (through the MCCU mobile app), locate surcharge-free ATMs and more.

    Online Services Chart

    ATM Access

    MCCU is part of an extensive network of surcharge-free ATMs available in Minnesota/Wisconsin and the U.S. through our ATM partners. 

    Ways We Can Help

    We understand that these unprecedented times may present our members with unique needs or financial challenges. We are here to help. Depending on your individual situation, here are some options that may be available to you:

    For more information on experiencing a financial hardship, click here.

    Need to Contact us By Phone?

    We have established designated phone numbers for Mortgage Lending, Business Services, and general inquiries to make it easier for members to reach us: 

    General Inquiries:  1-800-296-8871

    Mortgage Lending:  218-625-8580

    Business Services:  218-625-8890

    New Deposit Accounts:  218-625-8600

    Auto and Personal Loans:  218-625-8600

    If you need to access a safe deposit box, please call us to schedule an appointment to do so, at: 218-625-8600.

    Avoid scams

    Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media.

    The FTC has published several articles on recent scams surrounding COVID-19. Visit their blog at to learn more.

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    National Credit Union Administration Equal Housing Lender
    This Credit Union is federally-insured by the National Credit Union Administration. We do business in accordance with the Fair Housing Law and Equal Opportunity Credit Act.
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