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    • Use the form below to contact us directly for general questions or to provide feedback. Please do not include member numbers or account numbers. If your need is urgent, we invite you to contact us by phone at: 800-296-8871 or stop by any of our office locations.

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    As we learn more about the COVID-19 coronavirus, we are focused foremost on prioritizing the health, safety and well-being of our employees and our members. 

    We are constantly monitoring the situation and taking appropriate action based on the guidance provided by the Centers for Disease Control and Prevention (CDC) and the Minnesota Department of Health.



    As financial institutions are an essential service, MCCU remains open to serve members during the current Stay Safe MN Order declared by Governor Walz. Branch lobbies are closed. Drive-thru service is available at all locations.

    All other services remain available, including ATMs, digital services, live chat, video chat, and phone services (Audio Response Teller, MCCU's call center).

    Hours & Locations

    24/7 Account Access

    During this time, we strongly encourage you to use our digital products and other resources, which provide the ability to access your accounts 24/7. Our digital services allow you to make payments, view transactions, check balances, deposit checks (through the MCCU mobile app), locate surcharge-free ATMs and more.

    Online Services Chart

    ATM Access

    MCCU is part of an extensive network of surcharge-free ATMs available in Minnesota/Wisconsin and the U.S. through our ATM partners. 

    Ways We Can Help

    We understand that these unprecedented times may present our members with unique needs or financial challenges. We are here to help. Depending on your individual situation, here are some options that may be available to you:

    For more information on experiencing a financial hardship, click here.

    Need to Contact us By Phone?

    We have established designated phone numbers for Mortgage Lending, Business Services, and general inquiries to make it easier for members to reach us: 

    General Inquiries:  1-800-296-8871

    Mortgage Lending:  218-625-8580

    Business Services:  218-625-8890

    New Deposit Accounts:  218-625-8600

    Auto and Personal Loans:  218-625-8600

    If you need to access a safe deposit box, please call us to schedule an appointment to do so, at: 218-625-8600.

    Avoid scams

    Unfortunately, some people and companies are taking advantage of the fears surrounding the spread of the virus. Do not let fear cloud your judgment when accessing links from emails and social media.

    The FTC has published several articles on recent scams surrounding COVID-19. Visit their blog at to learn more.

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