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The Power of Me

Frequently Asked Questions

What are your business hours?
Our Duluth and Cloquet offices, including drive-up, are open Monday through Friday from 7:00 a.m. to 6:00 p.m. On Saturday, the offices are open from 8:30 a.m. to 1:30 p.m.

Our Aitkin office, including drive-up, is open Monday through Friday from 8:30 a.m to 5:30 p.m. On Saturday, the office is open from 8:30 a.m. to 12:00 p.m.

Our McGregor office, including drive-up, is open Monday through Friday from 8:30 a.m to 4:30 p.m.

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Where are your office locations?
We have two offices in Duluth (Miller Hill and Spirit Valley locations), one in Cloquet, one in Aitkin and one in McGregor. For addresses and maps see our Hours & Locations page.

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How do I apply for a loan?
You may call our Member Service Center at: (218) 625-8500, and we can take your application over the phone, mail, or fax an application to you. You can also come in to any of our offices to apply in person.

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Do you offer mortgage loans?
Yes, we offer a range of mortgage loan options, home equity loans and lines of credit, home improvement loans, raw land loans, and refinancing options. For more information, call our mortgage department at: 218- 625-8500.

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What are your current rates?
Visit our rates page to find rates for share certificates, savings, money market savings, checking, personal and auto loans and credit cards. For all other rate information, call: (218) 625-8500 or (800) 296-8871.

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How do I change my address?
For your security, we require that you notify us in writing. Include your name, account number, new address and signature to authorize a change in your address. Please mail this information to Members Cooperative Credit Union, 101 14th Street, Cloquet, MN 55720, or fax to (218) 878-3667.

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How do I change my payroll deduction?
To change your payroll deduction form, you can ask anyone at our offices, or call our Member Service Center at (218) 625-8500. We can fax a form to you.

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What is your fax number?
The fax number at our Member Service Center i:s (218) 625-3018. In Cloquet, it is: (218) 879-0018 and in Spirit Valley it is: (218) 625-8842. Visit our Hours & Locations page for a list of all office fax numbers.

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Am I eligible for membership?
It's very likely that you are! Please visit Join MCCU, give us a call at: (218) 625-8500, or stop by any of our offices to find out if you and your family are eligible.

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How can I reorder my checks?
You can reorder checks by contacting any of our offices, or by using the online order form.

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Questions or Comments?
Send us an e-mail and share your thoughts with us at: memberservices@membersccu.org!

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What is MCCU's Routing Number?
291973454

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How do I report a lost or stolen Visa Credit Card?
During MCCU office hours, you may call us at: (218) 625-8500. After business hours, please call the 24-hour toll-free number: (800) 558-3424.

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How do I report a lost or stolen MasterCard Debit Card?
During MCCU office hours, you may call us at (218) 625-8500. After business hours, please call the 24-hour toll-free number: (800) 264-5578. If you are out of the country, please call: (701) 461-0621.

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*Please do not provide any personal information such as social security numbers, account numbers, or any other private or confidential information. This may not be a secure means of transmission.

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